Frequently Asked Questions

FAQ

Products

How do Equil products differ from other skincare brands?

What skin types are Equil products suitable for?

Are Equil products safe to use during pregnancy?

Do you test on animals?

What is the shelf life of Equil products?

What temperature should Equil products be stored?

Orders

How can I check the status of my order?

Can I use multiple promo codes at checkout?

How do I cancel my order?

Shipping

Where does Equil ship?

How long will it take for my order to be delivered?

When will my order ship?

Billing

When will my credit card be charged?

What types of payment do you accept?

returns & exchanges

What is your return policy?

How will I be refunded?

How long does it take to process a return?